Swati Tiwari
Salesforce Senior Associate 2 @PwC
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WORK HISTORY
Salesforce Senior Associate 2 @PwC
Bengaluru, IN
Senior Salesforce Developer and Technical Lead- Spearheaded the design and delivery of a robust 360-degree Salesforce CRM system, enabling seamless customer relationship management, data accessibility, and integration with platforms like Guidewire, driving operational efficiency- Delivered tailored Salesforce solutions for Fortune 500 companies across Finance, Insurance, Healthcare, and Manufacturing sectors, aligning technology with business needs.Developed advanced CRM reports and dashboards to provide actionable data insights, enhancing decision-making and supporting daily operational activities- Managed and collaborated with diverse teams, including business analysts, developers, and stakeholders, ensuring timely delivery of projects and effective communication- Created tools like Competitor Pricing Screens and Sales Engagement platforms, boosting client product improvement by 30% and streamlining engagement with prospects and customers- Integrated Salesforce with external systems like Revenue Grid, Docebo, and MfgPro, and facilitated data migration using tools like Apex Data Loader, ensuring smooth transitions and data accuracy- Designed automated workflows, approval processes, and custom objects in Salesforce to optimize business operations, reducing reliance on manual processes- Ensured efficient deployment and version control using DevOps tools such as Copado, GitHub, and Jenkins, achieving high customer satisfaction scores- Conducted training sessions for Salesforce users and enthusiasts, driving platform adoption and empowering teams with the skills to maximize productivity- Consistently received client and stakeholder accolades for delivering scalable solutions, effective communication, and exceeding project expectations, contributing to overall business success.
EDUCATION
Trailhead by Salesforce
Salesforce Administrator, Developer and Cloud Consultant
Birla College of Arts Science & Commerce Birla College Road Kalyan Dist Thane 421 304
Higher Secondary School, Computer Science
University of Mumbai
Bachelor of Engineering (B.E.), Computer Engineering
Holy Cross Convent High School - India
High School
SKILLS
ABOUT SWATI TIWARI
Swati Tiwari is a Salesforce Developer and a Business Analyst. On the Technology side, she has excellent knowledge in the areas of Salesforce Administration and Development. On the domain side, she holds great knowledge in Project Management and Deployment Tools.She has completed her specialization in the areas of Einstein, Tableau and CPQ and is currently pursuing a specialization in Project Management out of Interest. She is Enthusiastic, proactive and adaptable, possessing good leadership and communication skills.Key Areas- Experience in full-cycle Implementation of Sales, Service, Financial Services, Insurance, Manufacturing and Marketing Clouds. Gaining exposure to Community and Experience Cloud- Developed Modern Enterprise Lightning Apps combining LDS, Lightning App Builder and Lightning Components- Expertise in custom and responsive UI using Visualforce, Lightning (Aura/LWC), HTML, CSS and JavaScript- Knowledge of Salesforce Platform design considerations and constraints, alternatives and best practices- Demonstrable experience with System Integration between Salesforce and External Systems- Experience in Support and Enhancement, Migration and Grounds Up Development Projects- Experience in interfacing with the customers, identifying the client\'s issues and resolution of application issues; Great ability to well document requirements and design- Demonstrated experience in mentoring junior team members and Strong Experience as an Individual Contributor- Ability to adapt to changing scenarios and has experience working in environments where rapid turnaround takes place- Has a keen desire to learn and adapt to the latest trends in salesforce and learn new tools; Be a Quick Learner; Develop acquired skills in the project work.Project Delivery :Delivered world-class solutions to clients across the world which includes Switzerland(Europe), Colombia, Chile, Brazil & Argentina (South America), California, San Diego (North America) and other Asian countries. Flexible working in any timezone.Training and Development- Pursued training in Salesforce Administration, Development and Integration by Salesforce Experts and through Self Paced courses like Trailhead, Pluralsight, Coursera and Udemy- Trained by Corporate experts on Project Management Tools via various practical approaches- Practically trained on Deployment tools like Copado, Github and Jenkins- Advanced training on Effective Public Speaking and Presentation by certified trainers.
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