Swati Somani
Senior Director – Professional Services | GCC Builder | Digital Transformation Leader | Ex-Cisco | Strategic Growth Driver
- Role
- Senior Director at NTT DATA, Inc.
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Swati Somani
Executive Summary Seasoned IT Executive with 25+ years of global experience in…
Experience
Senior Director
Apr 2021 — Present · Bangalore Urban, IN
Spearheaded the setup and rapid scale of the Global Capability Center for professional services, onboarding over 150 professionals in <3 quarters across engineering, PMO, and support roles- Achieved multi-million-dollar cost savings and improved profit margins by xx% within the first two quarters through strategic delivery design and automation initiatives- Championed GenAI deployment in services—launched intelligent chatbots, automated site surveys, and streamlined network deployment operations, boosting delivery efficiency and client satisfaction- Built an IP repository of reusable artifacts and frameworks, strengthening pre-sales enablement and GCC value proposition- Orchestrated workforce planning, remote delivery governance, and escalations for global clients, ensuring high service quality and responsiveness.
Education
Indian Institute of Management Bangalore
PGSEM, Business Administration and Management, General
2010 — 2012
Thadomal Shahani Engg College
Bachelor of Engineering (B.E.) , Computer Science
1996 — 2000
Institute of Product Leadership
Certificate, Product Management
2015 — 2015
Skills
- Managed Services
- Professional Services
- Unified Communications
- Go-to-Market Strategy
- Developing Services Portfolio, Solution Framework and Methodology, Go to Market
- Project Management
- Cloud Computing
- Programme Management – Managing Cross Functional Projects with Teams Spanning Ac
- Cisco Technologies
- Business Process
- Pre-Sales
- Telecommunications
- Solution Architecture
- Itil
- Cross-Functional Team Leadership
- Program Management
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