Swati S

Membership Services Lead @City Of Mission, Kansas

Mission, KS, US

Manage 1,500+ active memberships, specializing in insurance-based programs (SilverSneakers, Renew Active, OnePass).Implemented digital solutions using MyRec, Canva, Excel, and Canva Docs to cut manual processing time by 30%.Oversee membership billing and EFT/credit card processing with 99% data accuracy.Lead membership reporting and analysis, delivering monthly insights to optimize retention and revenue growth.Designed internal processes to reduce paper documentation by 40%, aligning with digital transformation goals.Serve as the escalation point for front desk membership issues, providing training and technical support to staff.Applied Computer Science expertise to streamline CRM workflows and ensure seamless data validation.

University of Missouri-Kansas City

Master of Science - MS