Swati Phalke

About Swati Phalke

My core competence is on complex project delivery, business development, presales, GTM, customer engagement, people leadership. These skills have been instrumental in driving growth for both the organization and myself. I have also mentored a diverse range of talent and built a leadership pipeline, with a strong focus on diversity and inclusion.Currently, I hold the position of Consulting Practice Leader for Microsoft India and South Asia, leading large AI transformation projects. Prior to this role, I was Country Sales Leader for Microsoft Enterprise Support solution area. Focus of this role was to provide platform for delivering Customer Success to Enterprise customers to realize RoI on Microsoft Investments.I joined Microsoft in April-2019 to lead Services Business for BFSI portfolio. As part of this role, I was leading diverse team of Customer Success Account Managers (CSAMs). I was accountable to deliver high Customer Satisfaction (CSAT) and accelerate Cloud Adoption leveraging Unified / Premier support services.Prior to joining Microsoft, I worked for ATOS SYNTEL (formerly SYNTEL) for 22+ years. My last role in Atos was Delivery leader for Healthcare – Provider business unit.

Experience

1. Consulting Practice Leader

   Microsoft

   Oct 2024 — Present · Bengaluru, IN

   Leading India consulting delivery practice focusing on strategic planning, delivery excellence, people leadership and customer satisfaction. Responsibilities include cultivating a client-centric environment, nurturing impactful partnerships, and leading AI transformation initiatives. Working closely with Accounts Team, Engineering, Customer Success and Global Delivery Center (GDC) for delivery execution and growth.

Education

• University of Mumbai

  Bachelor of Engineering, Computer Science

  1993 — 1996