Swati Bhalla
Head - Digital Transformation - Customer Experience
- Role
- Head - Digital Transformation - Customer Experience at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Swati Bhalla
Hello! I lead growth in the lending space by designing highly robust customer journeys that solve both conventional and complex business problems across multiple platforms for Cross Functional Teams. Recently expanded to the PMO Role for the lending segment to track and report High Impact Projects to the Top Management. With over 12 years of experience with IDFC FIRST Bank, my role over these years are a sweet spot between Business, Technology and Finance. I also get to make things possible by collaborating and leading a team of highly motivated Project Managers and System Development Vendors.
Experience
Head - Digital Transformation - Customer Experience
Feb 2024 — Present · Mumbai, IN
Education
India International School
Higher Secondary and Senior Secondary, Commerce - Maths
2002 — 2007
Daulat Ram College, Delhi University
B.A. (H), Economics
2007 — 2010
Indian Institute of Management, Calcutta
Transitioning into Leadership: A Programme for Women Executives (TLPWE), Leadership
2017 — 2018
Dayalbagh Educational Institute
MBA, Finance
2010 — 2011
Dayalbagh Educational Institute
Post Graduate Diploma, Theology
2012 — 2013
Dayalbagh Educational Institute
Post Graduate Diploma, Journalism and Mass Communication
2013 — 2014
Skills
- Financial Statement Analysis
- Financial Goals
- Financial Analysis
- Team Management
- Finance
- Investment Banking
- Mis
- Corporate Finance
- Financial Modeling
- Capital Markets
- Credit Analysis
- Credit Risk
- Vendor Management
- Management
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