Swati Pandey
Manager @PwC India
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WORK HISTORY
Manager @PwC India
IN
EDUCATION
Indian Institute of Technology, Kharagpur
Master of Business Administration - MBA, Business Administration and Management, General
West Bengal University of Technology, Kolkata
Bachelor of Technology (BTech), Computer Science
ABOUT SWATI PANDEY
Building AI-enabled digital platforms that transform how enterprises operate, engage customers, and scale.Technology & Digital Transformation leader with 9+ years of experience delivering CRM-led, AI-powered, enterprise-scale transformations across Healthcare, BFSI, Retail, and Automotive. I work at the intersection of strategy, product, and execution — translating CXO vision into scalable, AI-ready platforms impacting 80M+ users.At PwC, I lead cloud modernization, CRM transformation, and GenAI adoption programs — driving:• 40% infrastructure cost reduction through SaaS/cloud migration• 30% improvement in lead conversion• 65% boost in feedback capture & measurable NPS uplift• 40% manual effort reduction using Microsoft Copilot & workflow automationCore expertise: Enterprise AI & GenAI Strategy (Copilot, Automation, AI-led workflows) CRM & Customer Experience Transformation (Dynamics 365, Salesforce) Cloud Modernization & FinOps (Azure, AWS) Product & Platform Strategy End-to-End Program Leadership (Business Case → Architecture → Agile Delivery → Change Adoption)Partnered with enterprises like Apollo Hospitals, ICICI Securities, Axis Mutual Fund, and Reliance Group to design AI-ready, omnichannel, data-driven ecosystems.IIT Kharagpur MBA | Engineer | Product Thinker | AI BuilderI don’t just implement technology — I design AI-ready operating models, modernize platforms, and enable enterprises to move from reactive systems to predictive, insight-led decision making.Open to leadership roles in AI Product, Digital Transformation, and Enterprise Platform Strategy.
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