Swati Shah

About Swati Shah

I’m a global technology and engineering executive with deep experience modernizing complex enterprises, scaling platforms used by millions, and leading high-performing global engineering organizations across financial services, payments, banking, insurance, healthcare, and telecom.As Chief Engineering Officer at Western Union, I lead the company’s global engineering and platform modernization strategy—building scalable, secure, cloud-first systems that power mission-critical digital and retail products across 200+ countries.My focus is simple: transform technology into business outcomes.I specialize in cloud engineering, API ecosystems, AI-enabled operating models, platform resilience, and enterprise-scale transformation that drives revenue, agility, security, and long-term growth.Previously, as CIO of U.S. Markets at TransUnion and in senior engineering leadership roles at U.S. Bank, Capital One, Thomson Reuters, Motorola, and State Farm, I’ve led major modernization initiatives, including DevOps at scale, API-first architectures, advanced engineering ecosystems, AI and enterprise agility.I’m passionate about building engineering cultures that thrive, scaling global teams with clarity and purpose, and developing the next generation of leaders.Focus Areas:• Global Engineering Leadership• Enterprise Platform Modernization• Cloud Engineering & API Ecosystems• AI-enabled Operating Models• Payments, Open Banking & Digital Products• Reliability, Security, Large-Scale Systems• Engineering Excellence & Organizational Leadership• Talent Development, Leadership Culture

Experience

1. Chief Engineering Officer (Global)

   Western Union

   Jun 2024 — Present

   Responsible for global engineering organization spanning digital, retail, payments, money movement, Risk, Compliance and platform engineering.• Drive multi-year modernization of mission-critical systems using cloud-native architecture, API-first design, event-driven platforms, and AI-enabled operating models.• Oversee engineering reliability, platform resilience, SRE, and governance across products used in 200+ countries.• Modernize platforms supporting millions of users daily with improved scale, performance, and customer experience.• Partner with product and commercial leaders to deliver revenue growth and technology-driven business transformation.

Education

• South Gujarat University

  Bachelor's degree, Mathematics

• South Gujarat University

  Masters In Computers Science (MS)

• Lake Forest Graduate School of Management

  Master of Business Administration (MBA)

Skills

• Software Project Management
• Sdlc
• Agile Methodologies
• Cross-Functional Team Leadership
• Requirements Analysis
• Vendor Management
• Software Development
• Integration
• IT Strategy
• Scrum
• Project Management
• Enterprise Architecture
• Business Analysis
• Business Intelligence
• Strategic Planning
• Business Strategy
• Devops
• Strategic Sourcing
• Product Management
• Product Development
• Leadership
• Mobile Application Development
• Cloud Computing
• Api Development
• Software Development Life Cycle (Sdlc)
• Technical Product Management
• Change Leadership
• Strategic Leadership