Swati Mishrra

About Swati Mishrra

Senior Engagement and Delivery leader with 18+ years of Insurance technology experience, specializing in policy administration and core system modernization. Built on a foundation in Technical Product and Solutions Management with leading SaaS/PaaS insurance platforms, has led the design, configuration, and delivery of six enterprise policy administration programs, valued at $10M–$40M, over 18–36 months with global onsite–offshore teams of 40–120+ professionals. Currently an Engagement Manager at a global service integrator, acting as the client partner, accountable for governance, financial performance, risk, and delivery outcomes, while engaging VP-level stakeholders to drive predictable execution, long-term account growth, and high-performing delivery organizations.

Experience

1. Engagement Manager Sales Delivery Manager Business Solution Consultant

   Atos

   Aug 2022 — Present · US

   Achievements•Improved developer productivity by 15% over a quarter through adoption of AI-driven tools and automation.•Launched change programs and upskilling initiatives across 10+ projects, modernizing legacy systems and ways of working.•Elevated customer satisfaction metrics from 5s to 8s across a suite of projects Responsibilities•Build and maintain deep relationships with multiple client stakeholders, navigating complex enterprise dynamics.•Oversee and manage end-to-end DevOps and delivery projects across on-premise and cloud applications.•Identify client technology challenges and coordinate with internal engineering teams to deliver practical, scalable solutions.•Develop long-term account strategies to drive successful technical and business outcomes while surfacing additional workstream opportunities.•Collaborate effectively with directors, managers, executives, and individual contributors across cross-functional internal and client teams.•Track and report on client satisfaction, engagement health, technical workstreams, and KPIs to inform decision-making.•Maintain expertise in Insurance-related cloud technologies and trends, serving as a trusted advisor to clients.

Education

• IBS Hyderabad

  Master of Business Administration (M.B.A.), Marketing and Insurance

• Product Manager Accelerator

  Product Manager Certificate, Product Management

• University of Rajasthan

  Bachelor of Engineering (B.E.), Electronics and Telecommunication

Skills

• Business Process
• Ms Project
• Process Improvement
• Agile Methodologies
• Agile
• User Acceptance Testing
• Six Sigma
• Sql
• Microsoft Project
• Visio
• Gap Analysis
• Life Insurance Domain
• Sdlc
• Business Process Design
• Requirements Management
• Functional Specifications
• Acord
• Business Analysis
• Business Requirements
• Rules Engines
• Requirements Analysis
• Requirements Gathering
• Insurance
• Data Migration
• Project Management
• Testing