Swati Goyal

Senior Business Consultant @CIBC

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Senior Business Consultant @CIBC

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Toronto, ON, CA

Pricing project lead

EDUCATION

N/A

La Trobe University

Master of Business Administration (MBA), International Business

N/A

Lady Shri Ram College For Women

Bachelor of Arts - BA, English Language and Literature/Letters

SKILLS

Product DevelopmentLeadershipStrategic PartnershipsMarket ResearchCustomer RetentionCustomer ServiceStrategic PlanningCustomer RelationsRelationship ManagementDirect MarketingProduct StrategyMarketingCustomer Relationship Management (Crm)Business DevelopmentCompetitive AnalysisMarketing StrategyNew Business DevelopmentProduct ManagementBuilding RelationshipsLead GenerationVendor ManagementCustomer AcquisitionBankingSegmentationMarketing ResearchPublic RelationsBusiness StrategyCredit CardsIntegrated MarketingSalesRetail SalesProduct MarketingProgram ManagementMarketing Management

ABOUT SWATI GOYAL

Rare combination of having worked with top Canadian & U.S. banks (CIBC, MBNA, Bank of America), networks (Interac & Visa) & acquirer (Moneris) gives me the unique advantage to know Payments ecosystem from all perspectives* 21 years of impressive track record with multiple accomplishments in leading credit card launch projects including executive communication, status, product strategy & design, development, testing & flawless implementation• Seasoned leader with awards from each & every organization for performance, innovation & portfolio growth • Program Manager with an enviable reputation of \'Getting things done - every time\' due to my unparalleled PM skills, passion for on-time delivery and pro-activeness to mitigate risks • Areas of Expertise: Product Strategy, Client Experience Strategy, Product Development (new launches & enhancements) and outstanding implementation, translating technology designs into business objectives & language, Product Management & Portfolio Growth, Acquisition, Digital Strategy, Onboarding, Loyalty Strategy (proprietary programs such as Aventura, WorldPoints, Choice Rewards, and co-brand programs such as Aeroplan, Shoppers Optimum, Costco, Affinity Programs), Consumer Research, Customer Retention, Partner Relationship & Vendor Management, Digital Strategy, Creative Strategy, User Stories, Technology (TSYS, CRM, Mainframe, Networks, Digital platforms), Migration (Portfolios or Software), Agile and Waterfall Methodologies, JIRA, Confluence, Competitive Analysis and Lead Generation• 3 years of rich sales and business development experience at a leading office solutions furniture company in Dubai, U.A.E. • Specialties: Excellent knowledge of credit and debit card industry combined with leadership skills and business acumen. Ability to translate analytical data into strategic insights and map technology solutions to client focused outputs to truly deliver results and grow business.• MBA from Australia with specialization in Business Communication, International Business and Public Relations.

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Swati Goyal — Senior Business Consultant at CIBC in Toronto, ON, CA | Unifers