Swati Garg

About Swati Garg

I am a seasoned IT professional with 15 years of experience driving program management, presales, solution consulting, and digital transformation initiatives. I have a proven ability to lead CXO-level engagements, deliver data-driven insights, and execute large-scale transformation programs that create measurable business impact.As a Senior Salesforce Solution Consultant, I partner with clients to assess business needs, design scalable solution architectures, and build compelling business cases that demonstrate clear ROI. I collaborate with cross-functional teams across sales, delivery, and business units to ensure the successful adoption and optimization of Salesforce solutions. I specialize in developing strategic roadmaps, managing diverse teams, and driving process improvements to achieve defined KPIs and business goals. I am Salesforce-certified with extensive hands-on expertise across Sales Cloud, Service Cloud, Experience Cloud, and Consumer Goods Cloud.In my previous role, I have served as a program manager for IBM’s AI solutions for retail and consumer goods clients. I regularly engaged with consumer industry customers to understand their needs, and translate them into product features.I have won several key deals for IBM which has enabled me to get an end-to-end perspective of complex engagement life cycles. I have also program managed project setup, transition, relationships, agreements, and procedures to successfully manage the delivery of IT projects.My qualifications include an MBA from IIT Kharagpur and a Bachelor of Engineering from Panjab University.

Experience

1. Senior Manager - Salesforce Consulting

   IBM

   Feb 2022 — Present · Bengaluru, IN

   Salesforce functional consultant experienced in solutioning, designing and delivering Salesforce Implementation and managed services projects- Design and implementation of Salesforce-based solutions to address complex business challenges across industries, focusing on sales strategy alignment- Delivered multiple implementation projects across Sales, Service and Experience clouds for global clients- Partner with sales leadership to shape go-to-market (GTM) strategies, prepare business cases, and drive solution adoption- Lead the program management of Salesforce engagements, including solution design, RFP responses, project planning, and risk management- Collaborate with executive stakeholders (CXOs and senior leaders) to define strategic roadmaps, value propositions, and operational improvements- Facilitate workshops, data-driven discovery sessions, and change management initiatives - Manage a portfolio of programs through IBM\'s Salesforce Lab, showcasing IBM-Salesforce joint innovations, conducting market research, and incubating new capabilities- Mentor and lead a team of Salesforce consultants and developers

Education

• Panjab University

  B.E, Electronics and Communication

• Indian Institute of Technology, Kharagpur

  Master of Business Administration - MBA

  2007 — 2009

Skills

• IT Strategy
• Business Intelligence
• Solution Architecture
• Pre-Sales
• Software Project Management
• Business Analysis
• Global Delivery
• Business Process Design
• Requirements Gathering
• Business Process
• Process Consulting
• Management Consulting
• Business Analytics
• Gap Analysis
• Requirements Analysis