Swati Singh
IT Support Engineer
- Role
- Technical Support Engineer at Akom Technologies Pvt Ltd
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Dec 2023 — Present
VoIP Products Expertise: In-depth knowledge of various VoIP protocols and technologies, including SIP, RTP, and IAX.Troubleshooting & Support: Proven ability to diagnose and resolve technical issues efficiently, providing top-tier support to clients and partners.Dialer Systems: Proficient in configuring and managing predictive and power dialer systems to maximize call efficiency and customer engagement.Customer Focused: Committed to understanding client needs and delivering tailored solutions to enhance their telecommunication systems.Collaboration & Communication: Strong interpersonal skills; able to work effectively within cross-functional teams and engage with technical and non-technical stakeholders.
Education
Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly
Bachelor of computer application
2020 — 2023
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