Swati Singh

Benepik | Currently working | Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Role: Customer Service Associate at Benepik
Location: Meerut, UP, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Service Associate
Benepik
May 2024 — Present · Gurugram, IN
Resolve customer queries related to products and their usage2. Provide telephonic and email support to users3. Identify new vendors/partners for corporate gifting and seek cost estimates for negotiation4. Provide implementation and project management support5. Maintain a positive attitude and calmly respond to customers\' complaints6. Refer issues and questions to managers, if necessary

Education

Meerut Institute of Engineering and Technology(MIET)
Master of Business Administration - MBA
2021 — 2023

Contact information

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Work email
•••••@benepik.com
Personal email
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Current company

Benepik

Technology, Information and Internet · 116 employees · Founded 2016 · Gurgaon, Haryana, India

Benepik is a rewards, engagement, and loyalty solution that helps organizations create a sense of belonging with their employees, channel partners, and customers. The solution makes it effortless for businesses to reward people through corporate gifts, and a wide variety of incentives such as gift cards, electronics, and direct UPI/ Bank transfers. Employee Rewards & Recognition: Celebrate performance, milestones, and special moments with instant appreciation notes, personalized rewards, certificates, and access to 300+ redemption options. Channel Partner Loyalty: Run comprehensive channel partner loyalty programs with features like campaign management, automated incentive calculation, and seamless partner onboarding. Reward partners with gift cards, white goods, UPI/bank transfers, or point-based redemptions-all managed through a single, integrated platform. Consumer Loyalty: Drive repeat purchases with multiple rewards options such as gift cards, redeemable points, cashbacks and capture valuable first-party data using QR scans, bill uploads, gamification. Corporate Gifting: Effortlessly deliver personalized hampers, kits and gifts to your employees, clients and channel partners at every occasion, offering the flexibility, scale, and ease your organization needs. Sales Incentives: Motivate and reward frontline sales teams with performance-based incentives tailored to your business goals. With tools for budget management, campaign automation, and detailed analytics, Benepik is your trusted partner for building loyalty, boosting performance, and creating a culture of appreciation across your ecosystem.

benepik.com

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Experience

Customer Service Associate

Education

Meerut Institute of Engineering and Technology(MIET)

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