Swati Singh
Data Analyst | Power BI | Python | Data Visualization | Dashboard Design | IoT & Web Development Enthusiast
- Role
- Data Analyst at Impact Tech Solutions
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Swati Singh
Results-driven Data Analyst with 1 year of experience transforming complex datasets into…
Experience
Data Analyst
Nov 2024 — Present · Noida, IN
Developed IT Helpdesk Performance Dashboard to monitor support operations, track KPIs, and identify process improvement areas. Extracted and analyzed data from ticketing systems (ServiceNow, Jira, Zendesk) to generate actionable insights for leadership teams.🟣 Created interactive Power BI dashboards using DAX, drill-through features, KPIs, and conditional formatting to visualize trends and SLA compliance.🟠 Monitored critical performance metrics including total tickets raised/resolved/pending, average resolution time, SLA adherence, recurring issues, and agent productivity.🟡 Enhanced decision-making by identifying process bottlenecks and recurring issues, leading to improved IT support efficiency and faster issue resolution.
Education
AJAY KUMAR GARG ENGINEERING COLLEGE, GHAZIABAD
Bachelor of Technology - BTech
2021 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.