Swati Sharma
Sr Business Analyst @RBC
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WORK HISTORY
Sr Business Analyst @RBC
Toronto, ON, CA
Conducted interviews, brainstorming and workshop sessions with key stakeholders and business users to gather data on user requirements and business processes. •By documenting and analyzing the gathered requirements created Requirement Traceability Matrix, wireframes, activity flows using various tools such as Visio, Excel and Word. •Served as an intermediary between business users and IT team members, gathering and documenting detailed business and technical requirements such as business rules and data standards. Needs assessment was conducted with business users in order to understand and document such needs. •Developed and designed Use Cases, Activity Diagrams, and Sequence Diagrams using UML. •Conducted Product Backlog refinement sessions with the scrum team in order to refine, prioritize, and estimate user stories, collaborating with the Product Owner to create, groom, and manage Product Backlog and User Stories on JIRA. •Consistently aided Scrum Master in problem-solving, conflict resolution, and impediment removal, resulting in increased team velocity. •Participated in Scrum Master\'s bi-weekly Sprint Review, Sprint Planning meetings, retrospective ceremonies. Analyzed and implemented lessons learnt to improve efficiency of the team. •Assisted QA in documenting and executing test cases. •For QA testing and report/data validation, designed and implemented basic SQL queries. •Performed UAT and carried out product demonstrations with users. •To gain insights, collected, analyzed, summarized data, and business requirements, defined & designed workflow diagrams, and evaluated proposed solutions using a variety of data analysis and organizational tools. •Ensuring the proper functionality is included for a product’s release without compromising users’ experience and business relevance. •Coach and mentor junior analysts on their projects and assist them work on new tools and applications.
EDUCATION
Seneca College of Applied Arts and Technology
QA Diploma
ABOUT SWATI SHARMA
Skilled Business Analyst with over 5 years of experience in Business Analysis in Telecom, Banking, Insurance and Retail domains, evaluating business systems using Waterfall and Agile Methodologies (Scrum framework) A solution focused technical analyst with proven track record of translating business source-to-target mappings to relevant technical source-to-target mappings. Technical documentation expertise BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document),SDD(Software Design Document) allow enterprises of all sizes to conduct successful business needs analysis. Strong Understanding of UML to create Use Case Diagrams, Process Modelling Diagrams, Process Mapping, Process Flows, Wireframes, Mockups, and Prototypes and Business Process Management Notation (BPMN) aids in the systematic and effective response to changing business needs and priorities. Knowledge & Expertise Business Analysis User Experience (UX) Designs Wireframes & Screen Mockups JIRA, Confluence, SharePoint Requirements Elicitation Techniques Workflow and Process diagrams & SOPs Training and Development Data Analytics Lean & Six Sigma Root Cause Analysis Conceptual Modeling Business Intelligence Project Management Strategic Planning Predictive Analytics Applied Statistics Text Analysis & Chatbot Machine Learning & Data Mining Artificial Intelligence & Data Science Business Process Modeling/Re-Engineering
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