Swati Saran
- Role
- Vice President Operations at Cisco
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Swati Saran
Senior Operations Executive with track record of running digitized operations at scale…
Experience
Vice President Operations
Jul 2019 — Present
Dedicated last 2 years to revamp and re-engineer post-sales customer support model as Cisco moves to recurring revenue business and focuses on maximizing customer success through-out the life cycle of product, services and software. • Built a new recurring revenue operations organization of 500+ team members. Created best in class methodology, processes, policies and tools to drive practice at a global scale. • This new global practice provides install base insights & recommendations for $7B of annual renewals and has helped significantly increase Cisco’s renewal rate and reduced attrition. Achieved accolades from various organizations at Cisco on the practice innovation. • Enabling multi hundred million dollars in revenue attainment, driving double digit year over year growth and transforming the work force from a 95% outsourced underperforming service to an 80% insourced high value service. • Created strong governance & execution processes to support 80M+ yearly contract transactions to achieve frictionless post renewal support for our customers and partners • Reduced case creation by 50% from 60K cases per year to 30K case by driving self- service adoption. Created workflows and rules engine based decision making processes to drive 30% productivity improvement. • Enabled digital renewal strategy at scale for our small business customers by developing end to end process & tools that deliver smart & flexible auto-quotes to Cisco’s partner and distribution channel • Extensive automation, smart recommendations using data science, detailed process development and high operational rigor in managing and tracking every part of the value chain • Creating buying programs compliance and enablement function for Cisco’s growing software business
Skills
- Competitive Analysis
- Service Providers
- Program Management
- Go-to-Market Strategy
- Business Development
- Business Process
- Product Marketing
- Business Transformation
- Management
- Supply Chain
- New Business Development
- Supply Chain Management
- Product Management
- Cloud Computing
- Strategy
- Project Management
- Vendor Management
- Cross-Functional Team Leadership
- Project Planning
- Saas
- Telecommunications
- Enterprise Software
- Software as a Service (Saas)
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