Swati Rashmi Patnaik

FLIPKART Executive Hub Operations CxNs||HDFC BANK LTD||Ritika Engineering pvt Ltd||Wipro technologies

Role: Executive - Hub Operations at Flipkart
Location: Brahmapur, OD, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Executive - Hub Operations
Flipkart
Oct 2023 — Present · Baripada, IN
Managing Overall Hub Operations as per operational standards. Ensuring Customers are delighted at all times• End to end ownership of ensuring stellar Cx Experience by driving key business metrics.• Prioritizing shipments for attempts based on specified framework• Reduction and resolution of Cx grievances within stipulated time by co-ordinating with cross-functional stakeholders.• Out calling customer to understand and resonate with their concerns and chalk out ways to improve experience.• Track undelivered shipment and identify reasons for non-delivery and ensure defect actioning.• Track delivery executives performance on a real time basis to ensure perfect doorstep experience • Identifying customer dissonances / improvement opportunities and partner with business to recommend actions.• Achievement of Key Performance Indicators of CEEs as per company’s goal.

Contact information

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•••••@flipkart.com
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Current company

Flipkart

Technology, Information and Internet · 10K employees · Founded 2007 · Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, IN

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large! At Flipkart, our promise to every Flipster is - getting an opportunity to leave a mark and create their own legacy, the freedom to experiment, learn and grow, work with the industry’s brightest minds as part of a diverse team and we will extend our culture of care to them to ensure that they can focus on doing their best work. Driven by audacity, bias for action, customer first, integrity and inclusion – Flipsters have pioneered solutions that have transformed digital commerce in India. From the industry-first introduction of cash-on-delivery in 2010 to the launch of voice search and multiple vernacular interfaces in 2021 that have made e-commerce a very inclusive experience, Flipkart continues the exciting journey of solving for the Indian customer. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it - because when you maximise, we maximise. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Flipkart Health+, Cleartrip, and Myntra. Get in touch with our experts for support with your orders here: https://www.flipkart.com/helpcentre

flipkart.com

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Experience

Executive - Hub Operations

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