Swati Ranjan
Strategic Content & L&D Training Manager
- Role
- Content Team Manager at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Swati Ranjan
I’m a Content Alchemist with an Engineer’s logic and a Strategist’s intuition, blending 13+ years of experience across Electronics, R&D, and Content Strategy. Currently leading content innovation at Flipkart, I transform complex journeys into seamless knowledge experiences—for agents, customers, and business alike.Whether it’s crafting DIY troubleshooting videos, simplifying returns & refund workflows, or deploying agent-first knowledge pills, my content is built to perform: searchable, scalable, and smart.Certified in Instructional Design (KPMG) and awarded the Thrive Award (ET World) for CX innovation, I believe in content that’s not just consumed—but remembered.“Give me process chaos, and I’ll return clarity, consistency, and confidence—wrapped in scroll-stopping content.”
Experience
Content Team Manager
Feb 2024 — Present · Bangalore Urban, IN
Education
Birla Institute of Technology, Mesra
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Birla Institute of Technology Mesra
Bachelor’s Degree, Electronics and Communications Engineering
2007 — 2011
Skills
- Product Development
- Competitive Analysis
- Sales Operations
- Performance Benchmarking
- Team Management
- Strategic Planning
- Product Marketing
- Manufacturing
- Testing and Validation
- Sap
- Product R&D
- New Business Development
- Electrical Engineering
- Washing Machine Pcb Validation
- Pcb Design
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