Swati Ranjan

About Swati Ranjan

Senior data analyst and business intelligence engineer, with experience in successfully…

Experience

1. Sr Data Analyst

   Western Union

   Apr 2018 — Present

   Working with Senior Leaders of Global Operations, responsible for providing data visualization and analytical expertise to the company. Assist leadership in developing strategic initiatives for new partners and programs. Build strategies around performance tracking of critical initiatives and communicate results and recommendations to the executive team. Review agent partners\' performance and identify process improvement practices. Analyze the business KPIs, ground up, and build business cases to expand the business into new locations and enhance existing ones\' performance. • Worked with leadership and cross-functional teams to develop actionable strategies and solutions aligned with the company\'s goals to achieve specific operational outcomes like new partner and customer acquisitions, including gathering and analyzing business data, formulating hypotheses, and developing and communicating recommendations • Created and maintained dashboards and reports to monitor Program success KPIs, including customer behavior analysis that were used at the highest levels of executive management to make critical decisions • Identified gaps in data quality, analyzed current data analytics processes, including understanding operational challenges within them, and collaborated cross-functionally to brainstorm and influence operational solution decisions • Strategized for program launch and created executive dashboards to monitor program performance and measure its contribution to overall agent performance • Performed data analysis and business intelligence around data and proposed strategies for new business initiatives that can help in gaining new business partners and customer acquisition • Worked on driving BI dashboards (Agent performance, revenue, transaction volume, customer coverage, new customer opportunity, need for opening new location) that drive business insights and actively participate in reporting optimization, consolidation, and communication of analytics

Skills

• Putty
• Core Java
• Javascript
• Cross-Cultural Communication Skills
• Sql
• Automated Software Testing
• Leadership
• Windows
• Agile Methodologies
• Cross-Cultural Teams
• Eclipse
• Agile Project Management
• Teamwork
• Microsoft Excel
• Java
• Perl Automation
• Team Management
• Unix
• C++
• Programming
• Project Management
• C
• Pl/Sql
• Linux
• Microsoft Office
• Html
• Software Testing Life Cycle
• Data Analysis