Swati Kashyap

Experience

1. Sales Specialist

   L'Oréal

   Aug 2023 — Present

   A Sales Specialist is responsible for driving sales and supporting customers by understanding their needs and offering the right products or services. Here\'s a breakdown of the typical responsibilities of a Sales Specialist: 1. Sales and Revenue GenerationMeet or exceed sales targets and quotas.Identify and pursue new sales opportunities (leads, prospects).Close deals and manage the sales cycle from start to finish. Customer Relationship ManagementBuild and maintain strong relationships with clients.Provide excellent customer service before, during, and after the sale.Understand customer needs and suggest appropriate solutions. Product Knowledge and PresentationDevelop deep knowledge of the products or services being sold.Conduct product demonstrations or presentations.Explain features, benefits, and pricing clearly to customers. Market Research and StrategyMonitor market trends and competitor activity.Provide feedback to the marketing and product teams.Identify areas for improvement in the sales approach. Reporting and DocumentationMaintain records of customer interactions and sales activities.Use CRM software to track sales progress and pipeline.Prepare sales reports and forecasts for management. CollaborationWork closely with other departments (e.g, marketing, product, customer service).Share insights from customer interactions to improve offerings.

Education

• Oxford Brookes University

  Master of Business Administration - MBA, Specialized Sales, Merchandising and Marketing Operations