Swati Harmilapi

About Swati Harmilapi

I am an experienced learning specialist with over 13 years of experience in training delivery, content development, managing teams, driving employee engagement, stakeholder management, and conducting training needs analysis to curate the right learning solutions. I strive to deliver engaging learner-centric training solutions that align with the business needs. I am passionate, meticulous, and results-driven.

Experience

1. Assistant Manager - Learning Development

   NTT DATA

   Oct 2020 — Present · Mumbai, IN

   Training ManagementConduct training needs analysis to understand business needsDesign and facilitate engaging and scalable content via ILT, VILT, self-paced courses, or byte-sized learningMaintain project documentation and course foldersProvide exercises and activities that enhance the learning processVisualize the training flow, the employee experience, and the learning outcome and applicationAnalyze and apply trends and best practices in learning technologies Business TransformationDevelop process improvement programs, leverage training interventions to improve efficiency, capture feedback, and identify learning gapsStakeholder ManagementCollaborate with stakeholders to understand business priorities and identify performance improvementsUnderstand critical business needs, analyze issues, and collaborate with stakeholders to develop scalable learning solutionsDetermine the scope of a course in terms of measurable learning goals within the framework of client requirementsWork with subject matter experts to identify the target audience\'s training needs Change ManagementManage a team for organization-wide training Develop and manage company-wide communication via newsletters, emails, intranet, or customer documentationSupport management requirements for connecting with external and internal customersReporting and Team ManagementTraining dashboards and reporting across BUsPerformance Management cycleHR SupportEnsure implementation of Talent Review and Succession Planning processesCollaborate with leaders to design Individual Development Plans (IDPs) for high-potential talentWork with HR for employee engagement

Education

• Delhi University

  Bachelor of Arts (B.A.), English Language and Literature, Honours

  2001 — 2004

• Times School of Marketing

  Diploma, Marketing

  2005 — 2006

• Army Public School

  Secondary School, Commerce With Maths

  1996 — 2001

• Himachal Pradesh University

  Master of Arts (M.A.), English Language and Literature

  2006 — 2009

Skills

• Market Research
• Soft Skills
• Business Development
• Recruiting
• Vendor Management
• Advertising
• Call Control
• Teaching English as a Second Language
• Business Analysis
• Presentations
• Training
• Performance Management
• Crm
• Credit Cards
• Bpo
• English Grammar
• Team Management
• Talent Acquisition
• Credit Card Fraud
• Email Etiquette
• Mis
• Employee Engagement
• Media
• Management
• Training Delivery
• Screening
• Performance Appraisal