Swati Gupta
Product Leader | Product & Program Management | Technical Strategy | Innovation | AI & Automation | Business Growth | Global Expansion | Customer Success
- Role
- Principal Product Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Swati Gupta
Strategic product executive with a passion for AI-powered experiences, global scale, and customer-centric innovation. With 15+ years of experience driving Copilot integration, localization systems, and customer success frameworks, I deliver vision, influence, and execution that scale.CORE COMPETENCIES• Product & Program Leadership• Strategic Planning & OKRs• Team Development & Mentorship• Full Product life cycle management• End-to-End Customer Experience Strategy• Customer Success Engineering• Global Expansion• Software Development & Quality Engineering• Cross-Functional Collaboration• Executive Stakeholder Communication• Data-Driven Strategy• Roadmap Ownership• Operational Excellence• Vendor ManagementTECHNICAL SKILLS• Languages: SQL, C#, C++• Tools: Power BI, Excel, JSON• Platforms: Mobile, Web, Desktop• Customer Segments: Enterprise, SMB, Consumer • Methodologies & Frameworks: Agile & Scrum, A/B Testing and Experimentation, JTBD Framework, Customer Journey Mapping• Concepts: AI & Copilot Experience Design, Business Continuity, Disaster Recovery, Service Resiliency• Tools Development & Automation• Data Analysis and Reporting
Experience
Principal Product Manager
Dec 2023 — Present · Redmond, WA, US
Doubled user engagement and drove a 14-point increase in product usage by scaling a digital guidance solution across all supported languages.• Accelerated customer adoption and retention, contributing to a near 2x increase in paid seat growth through value-driven onboarding and targeted experience improvements.• Led end-to-end delivery of AI-powered guided experiences, increasing feature discoverability and reducing time-to-value for both SMB and enterprise customers.• Improved delivery efficiency and team performance by incorporating Agile workflows, redefining cross-functional roles and work execution standards.• Drove operational alignment and accountability by integrating OKRs into team processes and coaching peers on data-driven execution frameworks.
Education
All India Management Association
Master of Business Administration - MBA
Hansraj College, Delhi University
Business/Commerce (Honors)
National insitute of Information technology
Computer Science
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