Swati Goyal
Program Management
- Role
- Director Global Operations at Capgemini
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Swati Goyal
I am an experienced program manager with 25+ years of experience in software industry. My…
Experience
Director Global Operations
Jul 1996 — Present · Gurgaon, IN
Working on harmonizing processes and transformation activities for business line• Lead member on Business Excellence Team driving all-round excellence in programs. Drove establishment of reporting tools and processes to provide action-oriented information to various stakeholders. Reports covered quality of delivery, billing, revenue generation, direct margin, account receivables, etc. Regular delivery of reports action-oriented data on programs health with insights to stakeholders. • Lead participant for Engineering Transformation and Organization Level Process Improvement initiative to help improve working and efficiency of delivery teams. o Led task forces for project management and quality tools. Led task force to drive selection and implementation of Application Lifecycle management tool. Also led implementation of Quality Tracking tool. o Led Project Management Excellence track that identified key competencies required for different roles. Created and tolled out training for project managers based on this. o Successfully mentored teams working on other task forces to expedited deliveries and closures.• Program Manager and Release Manager for BTS Program leading Product life cycle for multiple products over several releases. o Managed multiple product lines and releases concurrently, optimizing resource utilization, while meeting schedule and quality commitments. o Led ~250-member globally distributed team over 10 years while transitioning into fixed price model from Time and Material. o Managed geographically distributes teams across UK, India and Vietnam. o Managed work in Functional and Matrix organization structure. o Transitioned work from Client and other vendors to Altran and from one center of Altran to another.
Education
Management Development Institute, Gurgaon
PGDBM (Post Graduate Diploma in Business Management), Information Management & Marketing
2004 — 2007
Savitribai Phule Pune University
MCA, Computer Science
1992 — 1995
Delhi University
B. Sc. Hons, Physics
1989 — 1992
Skills
- Software Project Management
- Telecommunications
- Network Management Applications
- Clearcase
- Quality Management
- Gsm
- Program Management
- Management
- Gprs
- Line Management
- Training
- People Management
- Process Improvement
- Project Management
- 3gpp
- Wireless
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