Swati Dwivedi
Data Analyst
- Role
- Customer Service Specialist at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Swati Dwivedi
I have a well-rounded background in accounts payable, client support, customer service, and HR. Most recently, I worked as an Analyst in the Accounts Payable department at HCLTech, managing account reconciliations and invoice processing using SAP ERP for vendor management. Previously, I was part of the Helpdesk team at QX Global Group, handling client queries and support tasks. At Genpact, I served as an Accounts Payable Analyst, responsible for processing invoices, resolving discrepancies, identifying duplicates, and coordinating with vendors to meet SLA targets. I also worked with Amazon as a Virtual Customer Service Associate for six months, addressing customer inquiries and delivering support. My career began with an HR internship at TechnipFMC Pvt. Ltd, Delhi, where I worked on a Learning & Development project and supported various HR functions including onboarding, documentation, and induction.
Experience
Customer Service Specialist
Present
Took ownership of investigating and resolving complex customer issues, im-proving service standards, and managing backlog email support to enhance overall customer satisfaction. Mentored and developed customer service agents, led key projects with KPIs, maintained follow-up tasks, and consistently upheld a positive and proactive approach with customers.
Education
Banasthali Vidyapith
Master's Degree, Business Administration and Management, General
2018 — 2020
Banasthali Vidyapith
Master of Business Administration - MBA, HR
2018 — 2020
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