Swati Choudhary
Senior Business Analyst @Bangmetric
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WORK HISTORY
Senior Business Analyst @Bangmetric
EDUCATION
Maharshi Dayanand University Rohtak
Bachelor's degree, Non medical
Maharshi Dayanand University Rohtak
Master of Business Administration - MBA, Marketing, Business analytics
M.r. Sr. Sec. School, Hassanpur, Jhajjar
XII, Science
M.r. Sr. Sec. School,Hassanpur, Jhajjar
X
ABOUT SWATI CHOUDHARY
I am a Senior Business Analyst with ~4 years of experience in digital transformation and IT Service Management solutions. I specialize in ServiceNow implementations including ITSM, CSM, FSM, and GRC, helping organizations streamline processes and improve operational efficiency.I have strong experience in requirements gathering, stakeholder management, process analysis, and solution documentation, working closely with business teams and technical developers to deliver scalable solutions.My expertise includes ServiceNow integrations, Agile delivery (Scrum/SAFe), and data-driven decision making using Power BI, Tableau, and Advanced Excel.I am also ServiceNow CSA Certified and have worked on AI-driven projects, focusing on improving automation and business insights.I am passionate about building efficient systems, solving complex business problems, and delivering value through technology-driven solutions.Open to global opportunities and relocation.Key Skills• ServiceNow – ITSM, CSM, FSM, GRC• Business Analysis & Requirements Engineering• Stakeholder & Client Management• Integrations & Process Automation• Agile / Scrum / SAFe• Power BI, Tableau, Advanced Excel• Jira, Miro
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