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Current company Thinkowl
Software Development · 37 employees · Founded 2015 · Orlando, Florida, United States
ThinkOwl is a one-stop solution for all your customer support needs, from ticket management to client engagement. The software suite is powered by advanced AI, offering advanced automation and user experience. Built on cloud architecture and molded in the SaaS model, ThinkOwl features AI-powered tools that streamline business workflows. That means, under the umbrella of ThinkOwl comes an arsenal of potent software solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—that are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. These solutions provide the perfect blend of helpdesk or ticketing systems, conversational or generative AI technology, and a robust omnichannel environment for seamless customer interaction. Some of the hallmark features of this platform—such as intelligent workflow automation, AI productivity tools, and smart AI assistance—are a real treat for thriving companies aiming to deliver stellar customer experiences. Furthermore, ThinkOwl excels in data analysis, generating advanced reports that provide real-time insights into KPIs across topics, teams, and channels. We adhere to the highest security standards. ThinkOwl\'s ISO certification underscores this commitment, ensuring top-notch data security. And the best part is that continuous innovation and product improvement are ingrained in our DNA, making ThinkOwl a robust, scalable software suite for businesses of all sizes across industries. This is why over users worldwide trust ThinkOwl to streamline operations. Want to explore more about ThinkOwl and its software products? Check out our website. Or you may also wish to request a demo. Feel free to take your pick!