Swati Bansal

Engineering Manager @Zendesk

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Engineering Manager @Zendesk

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EDUCATION

2008 — 2012

MGM Noida

Bachelor of Technology - BTech, Tech

2015 — 2017

Symbiosis Institute of Management Studies

PGDIT, Information Technology

SKILLS

CHtmlMarchelingJaxrsCssJspMysqlSpring MvcJdbcJavascriptTandemXmlSoftware DevelopmentSqlHibernateJavaCore JavaTestingOracleSql ServerMultithreadingAmazon Web Services (Aws)DockerDatabasesEclipseUnmarchellingTomcatOracle DatabaseMavenSpring BootFrenchAgile MethodologiesMicrosoft Sql ServerOperating SystemsSpring FrameworkStrutsServlets

ABOUT SWATI BANSAL

I’m an Engineering Manager with a passion for building high-performing teams, delivering scalable platforms, and driving real business impact through smart, sustainable technology. With over 13 years in software engineering—and the last several leading cross-functional teams—I’ve helped shape systems and cultures that scale.At the intersection of product thinking and technical execution, I lead platform transformations (including monolith to microservices), champion modern engineering practices like TDD and Domain-Driven Design, and work closely with senior leadership to align architecture with evolving business goals.Recently, my work has included integrating GenAI into platform features, and exploring RAG pipelines to deliver context-aware, intelligent solutions to users at scale. I love balancing hands-on system design with long-term architectural vision—especially when solving real-world problems with emerging tech.I am also a speaker and mentor who enjoys sharing her knowledge and empowering aspiring technologists, particularly women and young girls. My mission is to inspire and foster a more inclusive tech community where everyone has the opportunity to succeed.My strengths lie in:Technical leadership: Driving architectural evolution, system scalability, and platform reliabilityPeople-first management: Coaching engineers, fostering inclusion, and building motivated, collaborative teamsDelivery excellence: Optimizing engineering workflows for speed, quality, and operational excellenceEmerging tech: building Agentic AI, RAG, and AI infrastructure can create product advantageI thrive in fast-paced, high-growth environments, where big ideas meet real execution. Whether I’m leading architecture reviews, mentoring a new team lead, or collaborating on roadmap strategy—I care deeply about the “how” and the “why” of building great software and teams.Let’s connect if you’re building:Scalable SaaS platforms with strong engineering cultureGenAI-powered features or AI infrastructureA team-first engineering org that values growth, quality, and impact

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Swati Bansal — Engineering Manager at Zendesk in Berlin, DE | Unifers