Swathy S

Enterprise Client Support Advocate @Softchoice

CA

As a customer support advocate, I have supported accounts from government and public sector and enterprise. I am responsible in providing end to end customer experience and drive revenue growth through proactive customer engagement and responsiveness. • Deliver exceptional customer experience through responsive support, transparent communications, issue resolution and delivering on new challenges or requests• Collaborate with internal and external stakeholders to develop solutions in support of the customer’s strategic decision, operational challenges and business planning• Enhance customer experience using Salesforce, SAP and PowerBI• Research and fulfill quote requests, provide complex reporting and tracking orders to help manage customer’s annuity business• Maintain knowledge on the latest technology trends, pricing programs and selling processes with each individual customer