Swathi Swaminathan

About Swathi Swaminathan

As a Zonal Coordinator, responsible for coordinating project execution within the assigned region, ensuring timely and quality delivery from site surveys to final handovers. Act as the communication link between cross-functional teams including Customer Success, operations, and channel partners to align efforts and resolve issues efficiently. Manage project documentation, track commercial activities, and follow up on payments to support smooth project closures. Attend monthly meetings with channel partners to stay aligned on goals and support effective collaboration. Committed to improving operational efficiency and customer satisfaction through proactive problem-solving and process improvements.

Experience

1. Zonal Coordinator- Zoco

   Moddwell

   Oct 2025 — Present · Puducherry, IN

   Oversee all projects within the assigned zone, ensuring timely execution from site survey to handover.Act as the communication link between Customer Success Managers, factory, purchase, dispatch, installation teams, and channel partners.Attend monthly meetings with channel partners to stay aligned on project progress, challenges, and collaboration opportunities.Serve as the primary escalation point for project delays, client complaints, and material issues, coordinating with technical and QC teams for prompt resolution.Manage documentation and commercial activities including tracking BOQs, proforma invoices, invoices, delivery challans, and approvals.Coordinate with accounts to ensure timely payment follow-ups and facilitate smooth project closures.Monitor resource allocation and optimize scheduling to maintain project efficiency and cost-effectiveness.Maintain high standards of customer service by addressing feedback and ensuring timely resolution of post-installation rework.Develop and maintain detailed zone-wise project status trackers for clear visibility on progress, payments, and challenges.Prepare and submit comprehensive weekly reports on project status, outstanding payments, and operational issues to senior management.Collaborate closely with cross-functional teams to ensure seamless project execution and communication.Implement process improvements to enhance project delivery timelines and overall customer satisfaction.Ensure compliance with safety standards and company policies across all site activities.Support training and onboarding of new team members within the zone as needed.

Education

• SRM IST Chennai

  Master of Business Administration - MBA, Human Resource

• Periyar Maniammai University

  B.Tech, Biotechnology

  2018 — 2022