Swathi Shetty

Experience

1. Technology Analyst Pmo Lead

   Infosys

   Jan 2015 — Present

   Lead PMO governance and reporting Morgan Stanley, ensuring alignment with program objectives and operational SLAs.Drive stakeholder engagement across Business, Development, Infrastructure and Operations teams for status tracking, milestone alignment, and risk mitigation.Prepare executive dashboards and governance reports that highlight KPIs, incident trends, SLA compliance, risks, and performance metrics.Manage resource planning, capacity forecasting, and financial tracking for support and project initiatives.Coordinate weekly / monthly governance calls with senior technology and business stakeholders.Lead audit, compliance, and documentation reviews ensuring adherence to regulatory and internal standards.Oversee production support operations for Credit Risk and Liquidity Risk platforms including incident management, RCA, and operational improvements.Monitor batch processing environments using Unix, AutoSys and Prognosticator ensuring high availability of critical financial systems.Implement process improvements and automation to reduce recurring incidents and batch failures.Act as primary escalation point for business critical incidents and ensure timely resolution.Lead and mentor a team of production support engineers including shift planning, onboarding, and knowledge transfer.Worked in an Agile Scrum environment participating in sprint planning, backlog tracking, and sprint status reporting.Utilized JIRA for issue tracking, sprint management, and project progress monitoring across development and support teams.

Education

• SDM COLLEGE OF BUSINESS MANAGEMENT POST GRADUATE CENTRE FOR MANAGEMENT STUDIES AND RESEARCH

  BCA - Bachelor of Computer Application