Swathi Nakkana
Senior Program Manager - Delivery Experience Escalations @Chewy
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WORK HISTORY
Senior Program Manager - Delivery Experience Escalations @Chewy
Bellevue, WA, US
EDUCATION
Florida Institute of Technology
Bachelor's Degree, Chemical Engineering
SKILLS
ABOUT SWATHI NAKKANA
Hi, welcome to my profile! I am a strategic and results-driven executive leader with a proven track record in driving organizational growth, operational transformation, and high-impact strategic initiatives. My expertise lies in optimizing processes, aligning cross-functional teams, and leveraging data-driven insights to enhance efficiency, scalability, and profitability.Some of my key career highlights and core competencies are:Strategic Leadership & Risk Mitigation – Lead solution-driven discussions, de-escalation strategies, and re-prioritization efforts to mitigate risks while ensuring seamless execution of business objectives.Operational Efficiency & Process Optimization – Transformed operations by shifting focus from “approval” to execution, integrating resource allocation, impact review, and data-backed decision-making.Technology & Automation – Developed data-centric communication, reporting, and collaboration mechanisms using Smartsheet and SharePoint, embedding decision criteria, automation, and codification to eliminate subjectivity and reduce human error.Financial & Compliance Oversight – Adept at overseeing financial management and regulatory compliance, ensuring smooth business operations and sustainable growth.Performance Tracking & Continuous Improvement – Supported CS continuous improvement defect tracking dashboards and contributed to monthly and quarterly business review content, ensuring data transparency and accountability.Change Management & Innovation – Championed a customer service perspective at the initiative level while driving enterprise-wide strategies, fostering innovation, and leading large-scale change initiatives to strengthen organizational agility.I am passionate about mentoring high-performing teams, driving operational excellence, and ensuring data-driven, strategic decision-making. I thrive in fast-paced, complex environments, where I can make a measurable impact by aligning business objectives with technology-driven solutions.I’m always eager to connect with professionals who are passionate about operational transformation, strategic execution, and data-driven decision-making. Let’s exchange insights and explore opportunities for collaboration!#ExecutiveLeadership #OperationalExcellence #StrategicGrowth #ProcessOptimization #RiskMitigation #DataDrivenDecisionMaking #ChangeManagement #TechnologyInnovation #FinancialManagement #BusinessStrategy
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