Swathi Sundar
Manager Agile Program Management @ Publicis Sapient | AI Agents, Agile leadership
- Role
- Manager Agile Program Management at Publicis Sapient
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Swathi Sundar
Currently serving as Delivery lead at Thoughtworks, contributing 15+ years of expertise…
Experience
Manager Agile Program Management
Sep 2022 — Present · Bengaluru, IN
Spearheaded the end-to-end Agile delivery of enterprise-scale Salesforce implementations, including Salesforce Service Cloud (SFSC) and Salesforce Marketing Cloud (SFMC), aligning technical solutions with strategic business objectives. Led cross-functional Agile teams in the design, configuration, and deployment of SFSC for global customer service operations, enhancing case management, automation, and service analytics. Facilitated Program Increment (PI) Planning, Scrum of Scrums, and Agile ceremonies to ensure alignment across service and marketing teams. Collaborated with Salesforce architects and developers to ensure scalable, secure, and compliant solutions across multiple business units. Championed Agile best practices, driving continuous improvement initiatives that increased delivery velocity by 20% and improved stakeholder satisfaction. Managed program-level reporting, risk mitigation, and stakeholder communication across geographically distributed teams. Ensured adherence to enterprise governance, data privacy standards, and timely delivery within budget constraints. Delivered Einstein Service Bot features, enhancing customer self-service capabilities and reducing response times. Integrated AWS telephony solutions into the Salesforce ecosystem to enable seamless voice communication and improve customer satisfaction.
Education
MIT School of Distance Education
PGDHRM
Malnad college of Engineering
Bachelor of Engineering (B.E.)
2006 — 2010
St. Aloysius PU college
Pre University
PoornaPrajna high school
Secondary schooling
Skills
- Project Management
- Testing
- Scrum Methodology Concepts
- Prince2
- Six Sigma
- Sdlc
- Istqb Certified
- Process Improvement
- Requirements Analysis
- Agile Methodologies
- Sql
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