Swat Singh

About Swat Singh

I focus on turning strategy into execution—especially when the work cuts across business, product, operations, and technology. Most of the problems I work on sit in the messy middle—where priorities compete, ownership is fragmented, and progress depends on aligning multiple teams and making the right trade-offs. In those situations, I step in to bring structure to the problem, align stakeholders, and help teams move from intent to execution. I’ve led work ranging from enterprise-scale business cases delivering ~$400M in cost savings and $300M+ in revenue uplift to global operating model and workforce transformations, including applying AI and automation as part of the execution toolkit to improve decision-making and how work flows across teams. Having worked across Citi, Deloitte, and Accenture, I’ve spent my career connecting strategy, product, and operations—and helping organizations move from plans to execution. Core areas: strategy-to-execution; operating model design; enterprise transformation; cross-functional delivery; customer journey and service design; business case development; investment decision-making; process and control leadership; scaled Agile delivery; applied AI and automation in regulated environments.

Experience

1. Senior Director, Enterprise Efficiency & Expense Productivity Wholesale and Wealth Lending

   Citi

   Sep 2022 — Present · New York, NY, US

   I lead enterprise productivity and execution initiatives across Wholesale and Wealth Lending, working across business, product, operations, and technology to translate strategic priorities into execution and measurable outcomes.• Built the business case for a employee Loan Servicing and Credit Management organization, supporting ~$400M in cost savings and $344M in revenue uplift and helping secure executive approval.• Led target operating model (TOM) and workforce transformation for Global Loan Servicing, defining the target state and execution roadmap and delivering a sustained 15% improvement in operational efficiency.• Led operating model redesign for Wealth Lending across APAC and the Middle East, streamlining in-business credit-risk management and targeting ~$6M in savings from a $20M expense base through AI-enabled process redesign and execution improvement.• Embedded generative and agent-based AI into operating model redesign, improving decision workflows and execution efficiency across priority initiatives.• Led review and redesign of capital-management operating processes for the Broker-Dealer business, reducing operational and regulatory risk exposure.• Expanded execution capacity across multiple initiatives by developing cross-functional leaders and embedding consistent delivery practices across business, technology, and operations.

Education

• Vladimir State University

  Master's degree, Information Management

• Vladimir State University

  Bachelor's degree, Computer Science, Major Neural Networks

Skills

• Business Alignment
• Business Process
• Wealth Management
• Sales Process
• Requirements Analysis
• Business Process Design
• Customer Experience
• Sales Reporting
• Business Analysis
• Financial Services
• Crm
• Big Data
• Master Data Management
• IT Strategy
• Information Management
• Core Banking
• Business Analytics
• Solution Architecture
• Strategy
• Customer Insight
• Business Intelligence
• Data Warehousing
• Business Transformation
• Enterprise Software
• Data Quality
• Enterprise Architecture
• Management
• Requirements Gathering
• Project Portfolio Management
• Management Consulting
• Business Process Improvement
• Data Governance
• Process Improvement