Swastik S.

About Swastik S.

I am a recent graduate from Seneca College with a major in Computer Programming. Eager to leverage my academic background and practical experience, I am currently seeking opportunities in the field of Information Technology. In my recent role at the Canadian Imperial Bank of Commerce (CIBC) as a Technical Analyst, I played a crucial role in IT operations, specializing in the use of ServiceNow ticketing software. Responsible for the analysis and resolution of IT tickets, I focused on ensuring the efficient functioning of business and technology needs across various CIBC locations in Canada. This experience enhanced my skills in troubleshooting, ticket management, and collaborating with cross-functional teams, contributing significantly to the development and implementation of IT standards. As a part of my ongoing commitment to professional development, I am actively pursuing certifications in CompTIA A+ and Cisco Certified Network Associate (CCNA). I am enthusiastic about contributing my technical expertise to dynamic projects and organizations. Let\'s connect to discuss potential collaborations and how my skills align with your team\'s objectives.

Experience

1. Head of Outgoing Global Sector

   Aiesec

   Jan 2025 — Present · Patiala, IN

   Spearheading the Outgoing Global Volunteer (oGV) program, enabling young individuals to engage in life-changing international exchange experiences aligned with the UN Sustainable Development Goals.• Leading and developing a diverse team of Team Leaders and General Body members, fostering a growth-driven and competitive environment to achieve ambitious targets.• Monitoring and analyzing key performance indicators (KPIs) — including exchange numbers, conversion rates, and pipeline progression — to drive strategic decisions and boost operational effectiveness.• Designing and executing integrated marketing campaigns in collaboration with the Marketing team to boost program visibility, increase leads, and drive customer engagement across various touchpoints.• Building and nurturing international partnerships with AIESEC entities to ensure high-quality project matching and timely approvals.• Ensuring the delivery of AIESEC’s 16 Customer Experience Standards, while upholding organizational values through effective co-delivery and support.• Representing the Local Committee in national forums and strategic spaces, contributing to innovation in youth leadership and global engagement.

Education

• Dc Montessori Senior Seconday school

  High School Diploma, Mathematics

• St. Stephen's School

  Middle School Diploma, Non Medical

• Thapar Institute of Engineering & Technology

  Bachelor of Technology - BTech, Computer Science

• Seneca Polytechnic

  Computer Programming and Analysis, Computer Science