Swastik Fulari

Senior Executive @Groww

Bengaluru, IN

Managed end-to-end client onboarding, KYC verification, and account lifecycle processes in compliance with regulatory standards.Reviewed and validated customer documentation, identifying discrepancies and improving data accuracy across records.Investigated escalations related to AML/KYC and transaction anomalies, ensuring timely resolution and risk mitigation.Analyzed client activity and transaction patterns to detect irregularities and potential compliance risks.Collaborated with cross-functional teams including compliance, risk, and operations to resolve complex client issues.Optimized workflows and reduced turnaround time by identifying process gaps and implementing efficiency improvements.Maintained strict confidentiality and data integrity while handling sensitive financial information.Utilized CRM and internal tools to track cases, monitor SLAs, and improve service delivery performance.