Swarup Ghosh
General Manager @Hotel Casa Fortuna
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WORK HISTORY
General Manager @Hotel Casa Fortuna
Kolkata, IN
Monitor and oversee all operational area of a hotel, using hotel resources to maximize guest’s satisfaction and optimize revenues. Aggressively managing all the independent revenue and expense areas to ensure profitability.* Representing the hotel in the market place and develop relationships with key accounts, Building strong relationships with corporate* Establishing priorities consistent with the hotels objectives, administrating and enforcing hotel operational policies and procedures, planning & implementing effective control measures to reduce/maintain running costs of the unit.* Setting up targets, implementing guidelines to sales department, for handling Corporate, PSU, HNI and structured and unstructured markets* Helping to develop management talent by acting as a mentor to HOD’s and offering support and guidance to all team members.
EDUCATION
Regional Institute of Hotel Management, Jamshedpur
Diploma
Ramakrishna Mission
Board of secondary School Examination
SKILLS
ABOUT SWARUP GHOSH
Dynamic, result oriented hotel management professional with over 25 years of cross -functioning experience at F&B and Room operation and Management. Have a significant exposure in managing various Food & Beverage sectors of hospitality industry, ranges from Hotels, Stand alone restaurants, guest house & Corporate Club. Exceptional in management of Room Division, Food & Beverage department, cost control, staff recruitment & training. Proven expertise in offering focused leadership to drive sales & profitability in highly competitive markets. Consistently achieved performance goals through enthusiasm, tenacity & dedication. Expertise in strategic planning, new outlet start up and its smooth functioning, market plan execution, capital asset oversight, cost containment, budgeting/finance, customer service, staff training, supervision and mentoring. Noted for outstanding communication skills both with guests & staff, resolves tuff situations quickly & equitably to ensure happy guests & happy employees. Hands-on experience in developing and improving sales by efficiently organizing food festivals and creating a team environment to increase sales & profitability. Specialties: Expert in Business Planning - Profit Center Operations - Vendor Management - Market Communication - Business Development - Client Servicing - F&B Operations - Quality Management - Process Improvement - Budgetary Control - General Administration - People Management
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