Swarup Kumar Dey
Zonal Portfolio Manager (AGM) -(North & East )-Unsecured Loans Collection All Buckets and Recovery@Muthoot Group. Achiever, Leader, Award Winning Performer
- Role
- Zonal Portfolio Manager-agm at The Muthoot Group
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Swarup Kumar Dey
A keen planner and implementer with demonstrated abilities in portfolio handling and P&L…
Experience
Zonal Portfolio Manager-agm
Apr 2025 — Present · Delhi, IN
Responsible for Collection and Recovery for Unsecured products and accross buckets for North and East-PL/BLN/SME/PAPL/SPL Branch profitability with maximum revenue earning and minimum provisioning and actual losses. Cost management and manpower controlling with given mode of operandi Office maintenance and audit controls Handling the entire collection portfolio of Retail Loans (Unsecured and SME) for North and East India Heading a team of RCM/ACM/CM etc Monitor and control Delinquency and Credit losses in assigned territory Provide continuous support to the Credit team & BMs on quality of approvals Ensure proper documentation of collection related activities Timely assignment of collection cases to agencies Ensure service oriented effective Tele-calling to restrict the net flows to higher buckets Ensure updating of database for account holder’s change of address Ensure legal recourse and follow up on delinquent accounts where applicable Assist fraud control unit in investigation Continuously review portfolio and report potential delinquent accounts Negotiate with serious delinquent customers and obtain repayments to minimize loss Liaison with legal/ law enforcing authorities for speedy recovery process Ensure compliance to group code of conduct Monitoring Performance Managing branch performance in terms of : 1+, 30 +,90+,180+,NPA and Loss accounts delinquency control Maintain Turn around time on customer service issuesNotable credits Achieved Best Performance Award for NPA and W/O collections in PAN India-Achieved the Given targets in all parameters > 120% Branch profitability Ranking appreciable Reduced Branch |Delinquency Level drastically Conducted motivational extracurricular activities to be organized yearly in the branches for refreshment and enhancement of deliverable Upgrading the existing collection process by strategic planning
Education
Hijli College (Vidyasagar University)
B.SC (Computer application)
1998 — 2001
Hijli High School
Pure Science (PCM)- Higher Secondary
1996 — 1998
EIILM (Viswa-Bharati Unversity)
MBA
2001 — 2003
Skills
- Program Management
- "Can Do" Attitude
- "Go Getter"
- Training
- Negotiation
- Finance
- Sales
- Presence of Mind
- Crm
- Sales Operations
- Competitive Analysis
- Business Development
- Leadership
- Project Planning
- Management
- Banking
- Risk Management
- Team Management
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