Swaroop Deshmukh

About Swaroop Deshmukh

Enterprise IT leader specializing in large-scale service operations, infrastructure governance, and complex multi-vendor ecosystems. Proven track record in stabilizing mission-critical environments, leading DC/DR transformations, and aligning operations, finance, and vendor ecosystems into predictable service delivery frameworks.I build operational confidence at scale. For over 15 years, I have led large infrastructure and managed service environments where the challenge was never just technology.It was aligning operations, governance, finance, vendors, and stakeholders into one predictable delivery engine. I specialize in running complex service ecosystems by integrating- Infrastructure operations- Financial governance- OEM and partner ecosystems- Risk & compliance frameworks- ITIL® 4 service operating models My work focuses on transforming fragmented delivery environments into stable, measurable, and business-aligned service operations.

Experience

1. Manager - Cyber

   Deloitte

   Sep 2021 — Present · Mumbai, IN

   Lead operational governance and service delivery for large-scale infrastructure and cybersecurity environments, ensuring stability, compliance, and predictable service outcomes.Key Contributions-Directed end-to-end lifecycle of enterprise service engagements, aligning delivery operations with ITIL®4 Service Value System principles-Led Data Center and Disaster Recovery transition programs for a PSU client, establishing operational readiness frameworks and ensuring seamless service continuity- Designed structured Service Design and Transition governance models, enabling predictable go-live outcomes across complex infrastructure deployments- Acted as the single accountable owner across delivery, operations, finance, OEM partners, and distributors, ensuring cross-functional alignment- Governed financial lifecycle management, including purchase order execution, commercial compliance, revenue realization, and audit controls- Established enterprise SLA governance frameworks and performance analytics, improving service reliability and operational transparency- Institutionalized risk registers, incident governance frameworks, and change enablement controls to stabilize production environments- Collaborated with OEM partners and infrastructure vendors to optimize supply chain efficiency and delivery accountability.

Education

• Karrrox Technologies

  Cisco Certified Network Associate (CCNA), Switches & Routers

  2003 — 2004

• N G Bedekar

  B.Com, Economics and Computers

  1994 — 1997

• Institute for Technology & Management

  Masters of Science in Computer Information Systems (MS - CIS), Computer Information Systems

• Bombay College of Journalism

  Post Graduate Diploma in Journalism (PGDJ), Journalism and Media

  2010 — 2011

Skills

• Solution Selling
• Crm
• Itil
• Microsoft Crm
• Customer Retention
• Service Delivery
• Tender Management
• Routing
• Disaster Recovery
• Networking
• Competitive Analysis
• Wan Optimisation
• Visio
• Ghostwriting
• Management
• IT Service Management
• Technical Documentation
• Pre-Sales
• Lead Generation
• Vendor Management
• Saas
• Storage
• Product Management
• Customer Support
• Team Management
• Security
• Enterprise Software
• Project Management
• Business Development
• Cisco Technologies
• Channel Partners
• Data Center
• Troubleshooting
• Telecommunications
• Managed Services
• Integration