Swaroop Kulkarni
Manager - Technical support
- Role
- Technical Support Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Swaroop Kulkarni
I’m a Program, Service Delivery, and Customer Success Operations Leader with 20+ years of…
Experience
Technical Support Manager
Nov 2021 — Present · Hyderabad, IN
Education
Sikkim Manipal University
Master of Business Administration (MBA), Information Technology
2009 — 2011
Skills
- Call Center
- Documentation
- Customer Relations
- Performance Management
- Outsourcing
- Operations Management
- Service-Level Agreements (Sla)
- Call Centers
- Data Management
- Program Management
- Vendor Management
- Planning
- Service Delivery
- Process Engineering
- Business Process Improvement
- Software Documentation
- Sdlc
- Business Process Outsourcing (Bpo)
- Quality Management
- Budgeting
- Quality Assurance
- Bpo
- Business Process
- Business Requirements
- Team Management
- Sla
- Strategic Planning
- Change Management
- Mis
- Management
- Team Building
- Integration
- Management Information Systems (Mis)
- Management Consulting
- Customer Relationship Management (Crm)
- Process Improvement
- Contact Centers
- Organizational Development
- Project Planning
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