Swaroop Kulkarni

Manager - Technical support

Role
Technical Support Manager at Salesforce
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Swaroop Kulkarni

I’m a Program, Service Delivery, and Customer Success Operations Leader with 20+ years of…

Experience

  1. Technical Support Manager

    Salesforce

    Nov 2021 — Present · Hyderabad, IN

Education

  • Sikkim Manipal University

    Master of Business Administration (MBA), Information Technology

    2009 — 2011

Skills

  • Call Center
  • Documentation
  • Customer Relations
  • Performance Management
  • Outsourcing
  • Operations Management
  • Service-Level Agreements (Sla)
  • Call Centers
  • Data Management
  • Program Management
  • Vendor Management
  • Planning
  • Service Delivery
  • Process Engineering
  • Business Process Improvement
  • Software Documentation
  • Sdlc
  • Business Process Outsourcing (Bpo)
  • Quality Management
  • Budgeting
  • Quality Assurance
  • Bpo
  • Business Process
  • Business Requirements
  • Team Management
  • Sla
  • Strategic Planning
  • Change Management
  • Mis
  • Management
  • Team Building
  • Integration
  • Management Information Systems (Mis)
  • Management Consulting
  • Customer Relationship Management (Crm)
  • Process Improvement
  • Contact Centers
  • Organizational Development
  • Project Planning

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Swaroop Kulkarni — Technical Support Manager at Salesforce in Hyderabad, TG, IN | Unifers