Swarnali S.

About Swarnali S.

Dynamic HR Professional with over 9 years of extensive experience in Human Resources, specializing in employee lifecycle management, onboarding processes, and operational excellence. Proficient in managing full-cycle onboarding, including offer letter issuance and compliance with internal policies, while ensuring a seamless transition for new hires. Experienced in utilizing tools like ServiceNow and SAP for case management and reporting, I have demonstrated success in coordinating cross-functional support and managing payroll functionalities. Adept at performance management and process improvement, I leverage data-driven insights to enhance HR operations and ensure alignment with business goals. Committed to delivering exceptional HR services and fostering an engaging workplace.

Experience

1. Senior Associate - Central Business Services

   Deloitte

   Feb 2022 — Present · IN

   HR shared services, UK HR onboarding, HR helpdesk. Experienced and Student hiring. Transformation and UAT testing.Experienced in managing onboarding and HR support services for professionals, utilizing tools such as Avature, Delta, SAP, ServiceNow Agent Workspace, and DocuSign.• Drafting of Offer and Contract Letters.• Background Investigation.• Vendor management and liaison.• Reporting: Prepare and maintain onboarding reports to effectively track candidate progress, manage escalations, and assure seamless integration and compliance with company policies.• Service Delivery and SLA Management: Supporting in achieving KPIs and SLAs by monitoring work volumes, and escalating potential issues.• Documentation: Maintained the accuracy of SAP document management (DPF) related actions and updates in compliance with procedural guidelines and payroll deadlines.• Customer Focus: Hands-on experience with delivering services in line with service level agreements, while recording and tracking activity information for timely closure.• Escalations Management: Acted as the point of contact for escalations of complex issues, and escalated more complex queries to the Assistant Manager, as per the detailed escalation process.• Payroll activities: Keeping track of new joiners on their day one, and ensuring that employees are paid accurately and on time.• Data protection: Ensured compliance with appropriate data protection legislation.• Query management: Liaised with external vendors and internal stakeholders to provide solutions in the event of problems, and managed all employees\' queries, coordinating with them as necessary to resolve HR-related issues during onboarding, post-joining, or during their entire lifecycle.• Quality Audit: Conducted audits on transactions performed by analysts, and contributed to the peer audit mechanism by sharing findings with leads.• Invoice Auditing.• Training/Performance Management and SOP management.

Education

• Osmania University

  Master of Business Administration (MBA), Human Resources Management and Services

  2013 — 2015

• Maharshi Dayanand Sarswati University

  BCA, Computer Science

  2009 — 2012