Swarnali Banerjee
Support Escalation Engineer (Mission Critical Services for Azure Events also known as MCSAE, formerly Azure Event Management also known AEM) at Microsoft
- Role
- Support Escalation Engineer - Azure Event Management at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Swarnali Banerjee
Experienced System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Windows Server administration, VMware administration, Microsoft Excel, Management, Customer Service, Microsoft Word, Change management and Leadership. Strong information technology professional with a Diploma focused in Electronics and Telecommunication from Elitte Institute of Engineering and Management.
Experience
Support Escalation Engineer - Azure Event Management
Aug 2024 — Present · Bengaluru, IN
Roles and Responsibilities• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues. • Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. • Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)• Help drive customer success and confidence in the Azure platform• Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions.• Articulate, written and spoken, recommendation to leadership and technical level audiences.• Navigate complex, strategic, high-profile customer event requirements and needs.
Education
Indira Gandhi National Open University
Bachelor's degree, Computer Programming, Specific Applications
Elitte Institute of Engineering and Management
Diploma , Electronics and Telecommunications
2011 — 2014
St. Paul's School, Agartala, Tripura
Indian School of Secondary Education(ICSE), ICSE
2001 — 2011
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