Swarna Kumari A

Salesforce Developer @CVS Health

US

Administer and configure Salesforce Profiles, Permission Sets, Roles, and Sharing Rules, ensuring HIPAA-compliant access for healthcare users, maintaining high levels of system security, and monitoring user activity to prevent unauthorized access or data breaches.• Optimize custom objects, validation rules, and record types, reducing duplicate records by 30% and improving patient data accuracy by25%, while continuously reviewing existing configurations to enhance data integrity and streamline CRM processes across multiple departments.• Design and automate Flows, Workflows, and Approval Processes, eliminating manual case-handling steps and boosting operational efficiency by 40%, resulting in faster case resolution times and more consistent process execution for clinical and administrative teams.• Build and deliver Lightning Reports and Dashboards for leadership and clinical teams, enabling real-time access to actionable patientengagement insights, supporting data-driven decision-making, and providing visibility into key operational and performance metrics.• Partner with business stakeholders to gather requirements and implement scalable Salesforce enhancements, ensuring solutions align with organizational goals, streamline workflows, and accelerate release cycles for new features and process improvements.• Execute large-scale data imports, cleansing, and deduplication using Data Loader and third-party tools, improving overall CRM reliability, reducing audit exceptions, and ensuring accurate and compliant reporting for leadership and regulatory purposes.• Conduct training sessions and create detailed user documentation, improving team productivity and adoption rates, while providing step-by-step guides and resources that enable users to effectively navigate Salesforce features and processes