Swareena Joshi

Service Designer @BT Group

London, GB

BT (British Telecom) is connecting people for good and has a reputation as a trusted network provider. As a Service Designer within the Business Unit\'s Service side, I ensure seamless experiences for our existing B2B customers with robust back-end management for all their needs while utilising BT products and services. I help businesses operate at peak performance and foster lasting relationships with BT.Key Contributions:🤝Collaborate with cross-functional teams to design exceptional customer experiences, ensuring seamless interactions during customer engagement. Conduct research and analysis to understand the diverse needs of customers and stakeholders, creating valuable insights that inform service enhancements.Create and utilise customer journey mapping to articulate complex information, and cultivate a comprehensive understanding for all stakeholders.Facilitate data-driven decision-making by presenting clear and actionable insights, guiding strategic initiatives to maximise customer satisfaction and drive business impact.