Swarali Ajgaonkar

Network Engineer @Rakuten Mobile, Inc

Incident Management & Resolution: Managed and optimized LTE/5G network performance and conducted in-depth analysis of network quality to ensure high standards of service for users. • Implemented and maintained advanced network monitoring systems to enable real-time detection and resolution of network performance issues, enhancing overall network reliability. Maintained accurate records of service requests and resolutions.• Troubleshot and resolved VoLTE, RCS, and international roaming assurance issues, ensuring seamless connectivity and an excellent user experience. Directly supports the role\'s responsibility for processing incident tickets and resolving L1 alerts.• Conducted interference analysis and mitigation within the Radio Access Network (RAN) to maintain high-quality network performance.• Diagnosed and resolved network connectivity issues at both the network and user levels, collaborating with cross-functional teams to implement solutions, prevent recurring issues, and improve overall network performance