Swaraj Ray

About Swaraj Ray

A maven in developing salesforce applications with excellent object-oriented analysis and programming skills.*Extensive hands-on experience in designing, implementing, and automating Salesforce solutions utilizing Agentforce and MIAW, driving operational efficiency and enhanced security.* Involved in major development phases including requirements analysis, design, development, testing, and support/maintenance.* Experience in SFDC Development, administration, configuration, and data migration.* Expertise in customizing the Email-to-case, Live Chat and Voice call functionality according to business requirements.* Expertise in setting up call centre with Amazon Connect and Genesys Purecloud along with 360° view in Salesforce integration.* Strong technical skills in Apex with deep knowledge of Triggers, Wrapper Classes, Batch Classes, Scheduler Classes, Queueable Classes, Future Methods, Test Classes, Email Services, and Integrations.* Hand-on experience in developing responsive components with Lightning Aura and Web Component Frameworks.* Good knowledge of SFDC Customization with custom objects, custom fields, Workflow, Validation Rules, Formula Fields, Dependencies, Permission Sets, Profiles, roles hierarchy, and Process Builder.* Experience on Salesforce CLI in writing business logic in Apex programming language, visual force, aura, and Web Components.* Have experience in deployment between Sandboxes and to Production org with Change Set, Azure Dev Ops, SourceTree, VS Code.* Created and managed Deployment and Release documents.* Active part of Agile Team and take part in various agile ceremonies such as Scrum, Sprint Retrospective, Sprint Planning wherein providing estimates and challenges if any.

Experience

1. Senior Consultant

   Deloitte

   Jun 2024 — Present · Gurugram, IN

   Leading the analysis, design, and estimation phases, ensuring alignment with business objectives- Developed comprehensive solution architecture and integration strategy to enable seamless deployment of the Agentforce Agent within third-party systems like REACT, expanding its usability and business value- Designed and executed a robust delivery plan, outlining clear milestones and risk mitigation strategies to ensure a smooth path to production and timely project completion- Architected the system for multilingual support, enabling seamless translation and localization to serve a global user base- Engineered a tailored multi-step form for the Sales process, enhancing user experience and streamlining data capture.

Education

• Central Board of Secondary Education

  Higher Secondary Certificate (HSC) Examination

• Central Board of Secondary Education

  Secondary School Certificate (SSC) Examination

• Inderprastha Engineering College

  BTech - Bachelor of Technology, Information Technology

  2015 — 2019