Swapnil C.

About Swapnil C.

Excited to be part of Cadence’s journey as the industry moves toward Physical AI, where intelligent systems bridge the digital and physical worlds to drive real-world outcomes.In my role, I focus on leading the global technical support organization, with a strong base in India, that supports customers worldwide in their day-to-day use of Cadence technologies. My mission is simple but impactful: help customers realize maximum value from their investment in our products, while continuously raising the bar on service quality and experience.Working closely with Sales and Customer Success teams to align support outcomes with broader business goals, strengthening customer trust, improving retention, and supporting in customer\'s overall goals. I firmly believe that great customer service is not a reactive function, but a strategic enabler of long-term customer success.

Experience

1. Director of Customer Service

   Cadence

   Feb 2026 — Present

   Excited to be part of Cadence’s journey as the industry moves toward Physical AI, where intelligent systems bridge the digital and physical worlds to drive real-world outcomes.In my role, I focus on leading the global technical support organization, with a strong base in India, that supports customers worldwide in their day-to-day use of Cadence technologies. My mission is simple but impactful: help customers realize maximum value from their investment in our products, while continuously raising the bar on service quality and experience.Working closely with Sales and Customer Success teams to align support outcomes with broader business goals, strengthening customer trust, improving retention, and supporting in customer\'s overall goals. I firmly believe that great customer service is not a reactive function, but a strategic enabler of long-term customer success.

Education

• Netaji Subhashchandra Highschool, Koyananagar

  SSC, Physics, Maths, English

  1980 — 1990

• Bombay Stock Exchange

  Certificate Course in Financial Modeling, Valuations, M&A

  2015 — 2015

• RIT, Sakharale, Shivaji University

  B.E., Automobile

  1992 — 1996

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  MBA, Finance, Strategy, Operations, Marketing, Business Statistics, HR

  2008 — 2011

• University of Mumbai

  M. Tech. Automobile

  1996 — 1998

• Indian Institute of Management, Kozhikode

  Data Analytics for Business Strategy

Skills

• Product Marketing
• Manufacturing
• Product Lifecycle Management
• Training
• New Business Development
• Start-Ups
• Cross-Functional Team Leadership
• Management
• Team Building
• Program Management
• Automotive
• Enterprise Software
• Cae
• People Management
• Talent Management
• Simulations
• Strategic Planning
• Crm
• Team Management
• Pre-Sales
• Solution Selling
• Customer Relationship Management (Crm)
• Operations Management
• Engineering
• Sales Process
• Catia
• Customer Service
• Customer Relations
• Team Leadership
• Leadership
• Product Management
• Business Development
• Strategy
• Automotive Engineering
• Product Development
• Analysis