Swapnil Borase
Retail Assistant @Primark
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WORK HISTORY
Retail Assistant @Primark
Walsall, GB
Delivered excellent customer service by engaging with shoppers, answering queries, and supporting them throughout their shopping experience- Maintained a clean, organised, and visually appealing store environment to improve the customer journey- Monitored stock levels and performed stock replenishment to ensure product availability- Assisted with stockroom operations, including delivery processing, unpacking, organising, and stock rotation- Carried out stock handling tasks such as stock counts, transfers, and managing damaged or soiled items- Ensured products were correctly priced and displayed, following store standards and procedures- Worked effectively in a fast-paced team environment, contributing to daily operational goals and overall store performance- Followed safety procedures and supported a safe working environment by adhering to store health & safety guidelines.
EDUCATION
Voluntary Junior College, Shahada
HSC
Dr. D. Y. Patil Institute of Technology, Pimpri, Pune
Bachelor of Engineering - BE
Birmingham City University
Masters
Savitribai Phule Pune University
Bachelor of Engineering - BE
Vansatrao Naik High School, Shahada
SSC
ABOUT SWAPNIL BORASE
I am a highly motivated IT professional and MSc Advanced Computer Science graduate with a distinction from Birmingham City University. With over two years of hands-on experience as a ServiceNow Technical Consultant and Developer, I specialize in transforming complex business needs into streamlined, automated solutions.My technical expertise is centered on the ServiceNow SaaS platform, where I have delivered end-to-end administration and enhancements for enterprise-level ITSM operations. I am particularly passionate about:Platform Mastery: Certified in CSA and CIS-ITSM, with deep experience in Incident, Problem, Change, and CMDB governance.Custom Development: Proficient in JavaScript, HTML, and CSS to build custom workflows, business rules, client scripts, and UI policies.System Integration: Experienced in configuring APIs and integrating ServiceNow with third-party tools like SolarWinds and BeyondTrust EPM.Data Strategy: Skilled in optimizing CMDB health and designing interactive dashboards to improve stakeholder visibility.Beyond my technical core, I bring a \"people-first\" perspective developed through diverse leadership roles, including serving as an International Student Ambassador and volunteering for high-impact community initiatives in Birmingham. Whether I am leading an Agile/Scrum project or assisting a customer in a fast-paced retail environment, my focus remains the same: efficiency, accuracy, and superior service delivery.I am eager to leverage my technical breadth and problem-solving mindset to contribute to innovative IT projects that enhance business performance.Core Competencies: ServiceNow Development | ITIL Framework | JavaScript | Cloud Technologies | CMDB Management | Agile/Scrum | Cross-functional Collaboration
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