Swapnil Bhaskar Gade

About Swapnil Bhaskar Gade

With a robust tenure at VFS Global, my role as Assistant Vice President is marked by a commitment to leveraging analytical skills for strategic vendor management. Our team\'s efforts in data analysis and operational optimization have been crucial in elevating service delivery and operational efficiencies.From General Manager to my current leadership position, my focus on fostering strong stakeholder relationships and driving performance has significantly contributed to our company\'s standing as a paragon of service excellence. Our shared values of dedication and precision continue to guide our pursuit of excellence in all facets of vendor engagement.

Experience

1. Assistant Vice President

   VFS Global

   Apr 2024 — Present · Mumbai, IN

Education

• Guru Nanak English High School

  SSC, English, Science, History

  1985 — 1997

• ICFAI

  MBA, Human Resource and Finance

  2006 — 2009

• Birla College - Kalyan

  2002 Bachelor, Commerce

  1997 — 2002

Skills

• Business Process Outsourcing (Bpo)
• Contact Centers
• Analysis
• Erp
• Business Transformation
• Customer Experience
• Business Process Improvement
• Capacity Planning
• Process Excellence
• Mis
• Employee Engagement
• Workforce Management
• Vendor Management
• Project Planning
• Call Centers
• Business Development
• Strategy
• Process Improvement
• Offshoring
• Team Management
• Project Management
• Bpo
• Outsourcing
• Change Management
• Business Process
• Business Process Re-Engineering
• Customer Satisfaction
• Performance Management
• Crm
• Operations Management
• Resource Management
• Management Information Systems (Mis)
• Operational Excellence
• Management
• Process Management
• Human Resources
• Leadership
• Business Strategy
• Transition Management
• Pre-Sales