Swapnil V Dubey
Customer Sucess Executive @RADIXWEB with |Technical and Non-Technical Skills | SAAS | |B2B | CRM | ERP
- Role
- Customer Success Executive at Radixweb
- Location
- Nagpur, IN
- LinkedIn followers
- 500 followers
About Swapnil V Dubey
I work in Account Management with a focus on customer success. My role involves…
Experience
Customer Success Executive
Jan 2024 — Present · Ahmedabad, IN
1) Onboard new clients and develop healthy customer relationships 2) Enhances product training for new customn and colleagues 3) Evaluates and analyze customer needs and promote customer loyalty 4) Builds trust and transparency with clients and acts as a customer advocate 5) Understand and create new project templates with their research notes as per the different use cases of clients to upload them on the website and to make setup easier. 6) Encourages customers to upgrade/upsell their products. 7) Reduce Customer ChurnAccount Management
Education
Prerna Commerce College, Reshimbagh Chowk
BCCA (BACHLOR)
Tulsiramji gaikdwad patil institute of Engneering and Technology, Mohgaon
Master of Computer Applications - MCA
2015 — 2018
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