Swapnil T
Experienced in Key Account Management | Business Development and Business Analysis | Skilled in Market & Data Analysis | SaaS | EdTech | IT Services
- Role
- Account Manager- Customer Success at Scm-Cloudbook
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Swapnil T
Business Development, Customer Success & IT Operations professional with 4+ years of experience across EdTech, IT Services, and SaaS. My career has been built around one common goal – ensuring that customers achieve success while businesses grow sustainably.In my journey so far, I have:Improved CSAT to 98% through proactive engagement & escalation handling.Reduced resolution time by 15% by streamlining workflows & support processes.Retained 90% of at-risk accounts through customer success planning.Drove 15% increase in referrals by strengthening client relationships.I specialize in customer lifecycle management, service delivery, SLA compliance, key account handling, and cross-functional collaboration. Having worked with clients, partners, and vendors, I bring a mix of strategic account management and hands-on operations expertise. Core Competencies: Customer Success | IT Operations | Key Account Management | Service Delivery | Escalation Handling | Client Retention | Vendor/Partner ManagementI am now looking to contribute to organizations that value customer experience, long-term retention, and operational excellence — particularly in IT, SaaS, and technology-driven industries.
Experience
Account Manager- Customer Success
May 2023 — Present
Education
LNCT Group of Colleges
Bachelor of Engineering - BE
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