Swapnil Shukla
Strategy & Operations Professional|| Specialized in Core Operation Processes, Cx, AI Integration
- Role
- Senior Manager at Unacademy
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Swapnil Shukla
Demonstrated success in managing end-to-end operations across various business verticals, achieving a 16.7% increase in NPS and 88% CSAT score. Managed a team of over 40 employees directly and 150+ indirectly, leading to an 18% increase in student retention. Developed and implemented SOPs, KPIs, and KRAs, optimizing processes and enhancing productivity. Spearheaded operations for 300 ambulances, ensuring 247 emergency services. Proven expertise in stakeholder management and data-driven decision-making, resulting in improved operational efficiency and customer satisfaction.
Experience
Senior Manager
Oct 2023 — Present · Bengaluru, IN
Managing customer experience initiatives for offline centers.Implementing strategies for prompt issue resolution and proactive customer support.Working towards enhancing learner satisfaction and loyalty.Potentially involved in process improvement related to customer experience.
Education
Maharishi Markandeshwar University, Mullana
Bachelor of Technology (B.Tech.)
2011 — 2015
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